It's been an exceedingly ugly fortnight on Twitter. Following a successful campaign
orchestrated by journalist and feminist Caroline Criado-Perez to have a
woman reinstated on Bank of England banknotes, she has been subjected
to a relentless campaign of harassment, with rape and death threats
being received by Criado-Perez at a rate of nearly one per minute on
July 24, the day it was confirmed that her campaign had been a success.
After being the platform for sustained threats and abuse for almost two
weeks, Twitter has finally begun to act.
London MP Stella Creasy and television presenter and historian Mary
Beard are among those who, like Criado-Perez, have received misogynistic
death and rape threats through the social messaging service. Creasy's
apparent crime against
mankind was to post updates to Twitter
in support of Criado-Perez. Beard (a long-time victim of online abuse)
was to join in with a one-day boycott of the service on Sunday (proposed
by columnist Caitlin Moran, who has also been on the end of threats and
abuse), but broke silence to report yet more threats.
By July 30, two men in their 20s had been arrested in connection with
harassment and malicious communication, but these arrests are only the
tip of the iceberg. Hadley Freeman, India Knight, Grace Dent, Laura
Penny and Catherine Mayer have also received threats via Twitter in
recent days.
Twitter itself was slow to respond. After Criado-Perez contacted
Twitter's Manager of Journalism and News, his remarkable response was to
temporarily lock his own account so that his updates would only be seen
by people already following him (and new followers would need his
permission to see them). It took Twitter's UK General Manager Tony Wang a
further week to apologize on Twitter, but in a post
to Twitter's UK blog that same day (Saturday), Wang and Senior Director
of Trust and Safety, Del Harvey, listed a number of measures intended
to address the problem.
Perhaps most notable is that Twitter has introduced a "report tweet"
button in the latest version of the official iOS app and on the mobile
version of the website. The button should appear in the official Android
app and on the main website during September. This would appear to be a
direct response to an online petition with over 120,000 signatories which called for exactly this.